Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are a legally binding agreement between you and [FOUNDER INPUT REQUIRED: full legal entity name] (“Lynq,” “we,” “us,” or “our”). By creating an account, accessing the Lynq application, or using any Lynq services, you agree to be bound by these Terms. If you do not agree, do not use Lynq.

2. The Lynq Service

Lynq is a business management platform for service-based businesses. It includes client and contact management, appointment scheduling, a public booking page, business analytics, the Ask Lynq AI assistant, team and location management (on eligible plans), and invoice and quote tools.

We may add, change, or remove features at any time with reasonable notice for significant changes.

3. Accounts

To use most Lynq features you must create an account with a valid email address and password. You must be at least 18 years old.

You agree to provide accurate information and keep it updated. You are responsible for the security of your login credentials and for all activity under your account. Notify us immediately at [FOUNDER INPUT REQUIRED: security contact email] if you believe your account has been compromised.

Business owners on eligible plans may invite team members (staff and managers). You are responsible for your team members' compliance with these Terms.

4. Your Booking Page

Lynq provides a public-facing booking page where consumers can request appointments from your business.

Your responsibilities:

• Keep service information, pricing, and availability accurate
• Honor appointments that you accept
• Respond promptly to booking requests
• Not use your booking page for illegal activity, deception, or impersonation

When a consumer submits a booking request, their name, phone number, and optionally their email and notes are shared with you. You agree to use this information only to manage your business relationship with that consumer and to comply with applicable privacy laws. You may not use booking visitor data for unsolicited marketing or sell it to third parties.

Your booking page will display a “Powered by Lynq” mark unless you are on a plan that includes custom branding. You may not remove this attribution except as permitted by your plan.

5. Your Responsibilities for Client Data

Lynq stores information about your clients on your behalf. You are responsible for:

• Having a lawful basis to collect and store your clients' personal information
• Providing appropriate notice to your clients about how their data is handled
• Complying with applicable privacy laws (including, where applicable, the California Consumer Privacy Act and other state privacy laws)
• Responding to your clients' requests to access, correct, or delete their information

Lynq processes client data solely on your instructions as a service provider. We do not use your clients' information for our own purposes or share it with third parties except as described in our Privacy Policy.

6. Acceptable Use

You agree not to use Lynq to:

• Violate any law or regulation
• Infringe the intellectual property rights of others
• Transmit viruses, malware, or other harmful code
• Attempt unauthorized access to any part of Lynq's systems or another user's data
• Scrape, harvest, or collect data from Lynq without written permission
• Reverse engineer or decompile the Lynq software
• Send unsolicited commercial messages (spam)
• Impersonate another person or business
• Create a competing product using Lynq's systems or confidential information obtained from Lynq

7. Ask Lynq — AI Features

Ask Lynq is powered by Anthropic's Claude AI model. AI responses are generated automatically and may contain errors. They are provided for informational and productivity purposes only and are not professional advice — not legal, financial, tax, medical, or other advice. You are solely responsible for evaluating and acting on any AI response.

When you use Ask Lynq, your messages and aggregate business statistics are sent to Anthropic for processing. See our Privacy Policy for details on what data is shared.

AI features are subject to monthly prompt quotas that vary by plan. We do not guarantee uninterrupted availability of AI features, which depend on our AI provider's availability.

8. Subscriptions and Billing

Lynq offers a free plan and paid subscription plans (currently Premium and Platinum). [FOUNDER INPUT REQUIRED: Confirm final plan names and Platinum pricing before publishing.]

Current pricing is listed at trylynq.com/pricing.

[FOUNDER INPUT REQUIRED: Complete this section when Stripe billing is live. Include: billing cycle, automatic renewal, payment method, failed payment handling, proration, refund policy, upgrade/downgrade mechanics, and payment processor (Stripe).]

You may cancel your subscription at any time from Account settings in the App. [FOUNDER INPUT REQUIRED: Specify access after cancellation.]

We may change subscription pricing with at least 30 days' advance notice to affected subscribers.

9. Intellectual Property

The Lynq name, logo, software, and content we create are owned by Lynq or our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

You retain ownership of your business information, client data, booking page content, and other content you upload (“Your Content”). By submitting Your Content, you grant us a limited, non-exclusive license to store and process it solely to provide the service.

10. Termination

You may delete your account at any time from Account settings. Upon deletion, all your data is permanently deleted from our systems.

We may suspend or terminate your access at any time if we believe you have violated these Terms, if your account poses a security or legal risk, or if required by law.

11. Disclaimers

Lynq is provided “as is” and “as available” without warranties of any kind. We do not warrant that Lynq will be uninterrupted, error-free, or meet your specific business requirements. Nothing in Lynq constitutes legal, financial, tax, or other professional advice.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LYNQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LYNQ'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LYNQ IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

LYNQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lynq and its officers, directors, employees, and agents from claims arising from: (a) your use of Lynq in violation of these Terms; (b) your client data or booking page content; (c) your violation of any law or the rights of a third party.

14. Governing Law and Disputes

[FOUNDER INPUT REQUIRED: Choose the governing jurisdiction — typically the state of incorporation or primary place of business.]

[FOUNDER INPUT REQUIRED: Choose a dispute resolution mechanism — binding arbitration, courts in a specified venue, or a combination. Consult an attorney before finalizing this section.]

Before filing any formal claim, you agree to contact us at [FOUNDER INPUT REQUIRED: legal/dispute contact email] and attempt to resolve the dispute informally for at least 30 days.

15. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice before material changes take effect by posting the updated Terms on this page and notifying you within the App. Continued use of Lynq after the effective date constitutes acceptance.

16. General

These Terms and our Privacy Policy constitute the entire agreement between you and Lynq. If any provision is found invalid, the remaining provisions continue in full force. Our failure to enforce any right does not waive that right. You may not assign these Terms without our written consent.

For general inquiries: [FOUNDER INPUT REQUIRED: general contact email]

Items marked [FOUNDER INPUT REQUIRED] are placeholders that must be completed before these Terms are finalized. This document has not been reviewed by an attorney.